Information for Tenants
The following information will assist you in dealing with Open House Realty and ensure a trouble free tenancy. Just click on your area of interest for details:
Office Hours | Rental Payments | Water Usage | Rental Bond |
Periodic Inspections | Repairs and Maintenance | Insurance | Keys
Termination of the Tenancy Agreement | Electricity, Gas and Telephone
Office Hours
Monday to Friday 8.30 am to 7.00 pm
Saturday 8.30 am to 4.00 pm
Sunday 10 am to 4 pm
Open House Realty
Address Here
(Please note that rental enquiries can be made at any of our 4 office locations but all paperwork and computer records are kept at the above office)
Rental payments are by way of Direct Debit fortnightly from your account, collected on the due date.
The lessor provides to the tenant free of charge 145 kilolitres every six months. Any water used above this limit is the responsibility of the tenant. Tenant usage is invoiced and charged at the current rate required by the Brisbane City Council and is payable to the agent in 14 days.
Your rental bond will be lodged with the Residential Tenancies Authority. The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced and there are no other monies owing.
During the course of your tenancy, the premises will be inspected periodically by Open House Realty after 7 days notice has been given to you.
Approximately 4 months after you move into the premises, an inspection will be carried out. Our office will contact you in writing, notifying you of the inspection time. Thereafter, provided that everything is in order, further inspections will be on a six monthly basis.
A duplicate key to all properties is retained by Open House Realty for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during office hours (Mon – Fri 8.30am – 5.30pm) but must be returned within twenty-four (24) hours. No service is available out of office hours or on public holidays.
It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.
Locks may only be changed, after first obtaining permission from Open House Realty and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your best interests to ensure that we have access to your property.
We strongly urge you to insure your personal possessions, against any loss, damage or theft. The landlord has no obligation to insure your personal belongings.
Electricity, Gas and Telephone
It is each tenants responsibility to have the appropriate account placed in their names and then to arrange to have a meter reading, prior to vacating the premises. The following are the contact numbers for these authorities:
Electricity Energex Ph: 13 12 53
Telephone Telstra Ph: 13 22 00
Gas Energex Ph: 13 12 53
All repairs are to be put in writing. You may also request repairs “Online” on our website by clicking on this link to the Repair Request Form, completing the details and sending it to us.
Only emergency repairs will be accepted verbally. All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord’s approval and or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.
As soon as your maintenance request is received, it is processed and forwarded to the appropriate tradesperson. They will contact you directly to arrange a suitable time for the repair.
If you do not hear from us or the tradesperson within five working days please contact our maintenance department by telephone (07) 3217 2008.
Emergency after hours contact - Sue 0411 111 111
Emergency Plumbing - Micheal Kindelan 0417 773 593
Emergency Electrical - Graham Brittingham 0418 766 311
Emergency Garage Doors - Frank Delima 0409 278 742
These are for emergencies only if the office is not open.
Where you rent a house, terrace or a semi-detached cottage, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles, cans, etc on or around the premises.
Termination of the Tenancy Agreement
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the landlord.
The Residential Tenancy Agreement can be terminated by you in the following ways:
a) If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement.
b) Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least fourteen days (14) prior to the vacating date.
If however, unforseen circumstances arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact the Tenancy Team immediately who will endeavour to find another suitable tenant. However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee, and all advertising costs.
